Aftercare
Warranty terms that actually protect you
A warranty is a set of promises with a list of exceptions. The exceptions are the part worth reading before you need them.
Blog category
Aftercare
The job is not finished when the last trim goes back on. A proper walkthrough, a warranty you understand and a simple care routine decide whether the floor still looks right in five years.
The final payment is the last point of leverage you have, and it should not be released until the walkthrough is done and the paperwork is in your hands. That means the manufacturer's warranty, the installer's workmanship warranty, the care instructions and the material batch numbers — not a business card and a verbal promise.
These guides cover what to check before you sign off and how to make a claim if something goes wrong later. The warranty article explains the difference between a material defect and an installation error, and which exclusions are worth arguing about.
Aftercare is mostly boring, which is the point. Keep the floor within its recommended humidity range, use felt pads, clean with the product the manufacturer specifies, and photograph anything that changes. A short annual inspection in the first year catches most problems while the workmanship warranty is still active.
If something does go wrong, the red flags page explains how to raise it in writing, what evidence to keep, and who to contact next.
Keep going
The hiring guide covers all four categories in order
If you are starting from scratch, the seven-step guide is the shortest path from measuring a room to signing off on the finished floor.